Refik Soyer, professor of decision sciences and statistics, published “Call Center Modeling: A Bayesian State Space Approach” in Naval Research Logistics, Vol. 58, 28-42. The paper was coauthored by Dr. Tevfik Aktekin of University of New Hampshire. Aktekin was a graduate of GWSB Doctoral program.
Posted by gwsb on April 5, 2011 | Filed under: Publications.